Important Notice: By using the ax 12 platform, you are considered to have accepted this Privacy Policy. We recommend reading it in full before proceeding.
1 Introduction
Ax 12 is Bangladesh's trusted online betting and casino platform. Your privacy isn't just a legal obligation to us — it's a core part of how we do business. When you open an account, place a bet, or simply browse ax 12, you share certain information with us. This Privacy Policy explains in detail how we handle that information.
This Privacy Policy applies to all ax 12 services — including Sports Betting, Live Casino, lottery, vouchers, and the mobile app. We follow international GDPR (General Data Protection Regulation) standards and comply with applicable data protection laws in Bangladesh.
Our goal is simple — to let you enjoy ax 12 with complete peace of mind, knowing your personal information is in safe hands.
2 What Data We Collect
Ax 12 only collects information that is necessary to provide its services. Collecting unnecessary data is against our policy. A detailed breakdown of the data we collect is provided below.
Information You Provide Directly
The information you provide during registration and account management includes:
- Full name, date of birth, and gender
- Email Address & Mobile Number
- Residential Address & District
- National ID or passport number (for KYC verification)
- Payment method details (bKash/Nagad/Rocket number)
Automatically Collected Information
When you use the platform, the following information is collected automatically:
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| IP Address | Fraud Prevention & Geographic Verification | 90 Days |
| Device Information | Ensuring Security & Quality of Service | 1 Year |
| Browsing Activity | Improving User Experience | 6 Months |
| Login Time & Location | Account Security | 1 Year |
| Betting History | Responsible Gaming Monitoring | 5 Years |
Please note: We never store your password in plain text. Passwords are always kept in hashed form and cannot be read.
3 Purpose of Data Use
Ax 12 uses collected data only for specific, legitimate purposes. No data is ever used beyond its intended scope.
- Account Management: Ensuring secure registration, login, and account safety.
- Payment Processing: Processing deposit and withdrawal transactions.
- Customer Service: Resolving your issues and answering your questions.
- Fraud Prevention: Protection against account hacking and fraudulent activity.
- Responsible Gaming: Detecting and preventing problem betting behaviour.
- Legal Compliance: Meeting regulatory requirements.
- Service Improvement: Improving platform functionality and usability.
- Promotional Communications: Notifying you about offers and bonuses, with your consent.
Ax 12 never shares your data with third parties for advertising purposes. This is a core principle of our privacy policy and will never change.
4 Data Sharing & Disclosure
Ax 12 does not sell or rent your personal data. However, information may be shared in specific circumstances.
When Data Is Shared
- Payment Providers: Necessary information is shared with bKash/Nagad/Rocket to process transactions.
- Legal Authorities: When required to comply with a court order or government directive.
- Licensing Authority: For audits required by regulatory authorities.
- Technology Partners: Technology service providers for platform operations — they may only use data for their designated purpose.
- Fraud Prevention Agencies: Industry-wide data verification to prevent financial crime.
Guarantee: ax 12 has strict confidentiality agreements in place with every third party it shares data with. They are not permitted to use your information for their own purposes.
5 Cookies & Tracking Technologies
The ax 12 website uses cookies and similar technologies to enhance your browsing experience and make the platform more effective.
Cookie Types
Essential for login sessions and security. These cannot be disabled.
Collects site usage statistics. You can turn this off at any time.
Remembers language & display preferences. Optional.
Used to show relevant offers. Your consent is required.
Cookies can be managed or deleted at any time through your browser settings. Note that disabling essential cookies may affect some platform functionality.
6 Data Retention & Deletion
Ax 12 does not retain your data longer than necessary. Once the specified period has passed, data is automatically deleted or anonymized.
- Active Account: All data is retained for as long as the account remains active.
- Inactive Accounts: Data is deleted 5 years after the last account activity.
- Financial Transaction Records: Retained for up to 7 years as required by law.
- KYC Documents: Retained for up to 3 years after account closure.
- Customer Support Contact: Deleted 2 years after last contact.
- Cookies Data: Expires after a maximum of 12 months.
Once an account closure request is submitted, the deletion of personal data will begin within 48 hours. If any data must be retained due to legal obligations, you will be notified separately.
7 Your Data Rights
Ax 12 believes every user should have full control over their own data. All of your rights are outlined below.
You can request a copy of all data ax 12 holds about you at any time. The information will be provided within 30 days of your request.
You can request corrections if any of your information is inaccurate. Many details can be updated directly from your account settings.
When closing your account, you may request that your personal data be deleted. Unless a legal obligation applies, this will be completed within 48 hours.
You can object to your data being used for marketing or analytics. This can be managed from your account settings.
You may request a download of your data in a structured format (JSON/CSV). Notify our support team and it will be provided within 15 business days.
In certain circumstances, you may request that the processing of your data be temporarily suspended.
To exercise your rights: Email us at support@ax12.ws or reach us via Live Chat. Requests will be processed after identity verification.
8 Protection of Minors
Ax 12 strictly prohibits use by anyone under 18. We take extra care to protect the data of minors.
- Age verification is mandatory at the time of registration.
- Date of birth is verified during the KYC process.
- If a user is found to be a minor, their account will be immediately closed and their data deleted.
- We do not knowingly collect data from minors. If any such data is collected by mistake, it will be deleted immediately.
If you become aware of a minor using ax 12, please notify us at support@ax12.ws.
9 Third-Party Links & Services
The ax 12 platform may integrate certain third-party services, such as payment gateways or live game providers. These services operate under their own privacy policies.
- When accessing third-party services, their respective privacy policies will apply.
- Payment providers only receive the information needed to complete a transaction.
- Game providers do not have access to your account's personal information.
- Ax 12 is not directly liable for third-party data practices, but strict agreements are in place with all partners.
10 Privacy Policy Changes
Ax 12 may update this Privacy Policy as needed. We will proactively notify you of any changes.
- An email notice will be sent before any significant changes take effect.
- A summary of any changes will be shown when you log in to the platform.
- If you do not agree to the updated policy, you will have the option to close your account.
- The "Last Updated" date will always be displayed at the top of this policy.
Continued use of the platform after any changes takes effect will be considered as your acceptance of the updated Privacy Policy.
11 Contact
If you have any questions, concerns, or requests to exercise your rights regarding our privacy policy, please get in touch with us.
We typically respond to all privacy-related requests within 24 to 48 hours. Complex requests may take up to 30 days.